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DIY Install Protection Plan Terms & Conditions

The TWRAPS DIY Install Protection lets you buy our DIY products (like PPF, vinyl wraps, screen protectors, etc.) without worrying about installation mistakes.

Here are the highlights of how it works:

  • The protection plan is sold separately per product. That means if you buy two products and want both protected, you'll need to add the DIY Install Protection add-on to each one (if available).
  • If your installation fails and you don't have the DIY Install Protection, we can offer a discount on a replacement set, but we can't provide it for free.
  • For most orders, if your installation fails and you do have the DIY Install Protection for that product, just snap a photo and email it to us at hello@twraps.com, showing the issue and including your order number. After verifying your purchase, we'll either guide you on how to fix it or, if it's unfixable, send the failed pieces for free (including shipping to the continental US only).
  • For full vehicle wrap orders where all panels need replacing under the DIY Install Protection, we'll first ask for proof via photos. We may request multiple photos and suggest fixes. If a full new wrap is truly needed (i.e., the issues can't be fixed), we'll ask you to fully remove the old wrap and provide proof before shipping the replacement.
  • The DIY Install Protection is valid for 90 days from the delivery date, as reported by the carrier (UPS, USPS, etc.).
  • The DIY Install Protection covers one free replacement of any needed pieces and one free shipping. That means all pieces to be replaced should be requested and shipped together.
  • The DIY Install Protection is not refundable if the installation goes smoothly and you don't need a replacement.
  • If we can't replace your item within a month of your request (for example, if we no longer make it or run out of material), we'll issue a full refund for the DIY Install Protection.

For any questions or issues, reach out to us at hello@twraps.com—we'll get back to you within a few hours during business hours.