Privacy policy
Last updated: October 22, 2026
TWRAPS is operated by SILVERWIZ LLC, doing business as TWRAPS (“TWRAPS”, “we”, “us” and “our”). SILVERWIZ LLC is responsible for the collection, use and disclosure of personal information for the TWRAPS activities described in this Privacy Policy.
TWRAPS has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.
TWRAPS does not sell Customer Information for money. We do share limited Customer Information with service providers that help us run our store, and with advertising partners (such as Google) so we can show relevant ads, measure how our ads perform, and reach existing and similar customers. Under some privacy laws, including California’s, this kind of sharing for advertising may be considered a “sale” or “sharing” of personal information. You can opt out at any time, as described in the “Behavioural Advertising” and “Your Privacy Choices” sections below.
Privacy Principles
Accountability TWRAPS is responsible for maintaining and protecting customer information under its control, including information we provide to service providers and advertising partners.
Identifying Purposes The purposes for which customer information is collected shall be identified before or at the time the information is collected.
Consent The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law. Where the law requires your consent for cookies, advertising, or sharing your information with advertising partners, we will ask for it first.
Limiting Collection The customer information collected must be limited to those details necessary for the purposes identified by TWRAPS. Information must be collected by fair and lawful means.
Limiting Use, Disclosure and Retention Customer information may only be used or disclosed for the purposes described in this Privacy Policy, unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Accuracy Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
Openness TWRAPS is required to make information available to customers concerning the policies and practices that apply to the management of their information.
Customer Access Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.
Handling Customer Complaints and Suggestions Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at TWRAPS at hello@twraps.com.
If you would like to unsubscribe from our marketing emails, please use the unsubscribe link in any marketing email or send an email to hello@twraps.com.
Full Text
This Privacy Policy describes how SILVERWIZ LLC, doing business as TWRAPS, collects, uses, and discloses your Personal Information when you visit or make a purchase from twraps.com (the “Site”).
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, to perform analytics on Site usage to optimize our Site, and to measure and improve our advertising.
- Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify, our analytics provider Google (Google Analytics), and our advertising partners (see “Behavioural Advertising” below).
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, our payment and shipping providers to complete your order, and, in limited form (for example, a hashed, i.e. scrambled, version of your email address or phone number and information about your purchases), with our advertising partners for ad measurement and customer matching (see “Behavioural Advertising” below). We never share your full payment card information with advertising partners.
Customer support information
- Examples of Personal Information collected: e-mail address, name, physical address.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify and our customer support tool (Reso).
Categories of Personal Information (for California residents)
In the past 12 months we have collected the following categories of Personal Information, as defined by California law: identifiers (such as name, email address, phone number, postal address, IP address, and online identifiers); customer records and commercial information (such as purchase history and order details); internet or other electronic network activity (such as browsing and interaction with the Site); and approximate geolocation derived from your IP address. We collect payment card information only to process your payment. We do not knowingly collect sensitive personal information for the purpose of inferring characteristics about you.
We disclose identifiers, commercial information, and internet activity to service providers for business purposes. We share identifiers (in hashed form where possible), commercial information, and internet activity with advertising partners for cross-context behavioral advertising, which California law treats as “sharing”. We do not sell Personal Information for money. We do not knowingly sell or share the Personal Information of consumers under 16 years of age.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We use Google Analytics to understand how visitors use our Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We use advertising partners to show you ads and measure how they perform, as described in “Behavioural Advertising” below.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, and to measure whether our ads are working. For example:
- Google. We use Google Ads, Google Merchant Center, and the Google & YouTube app for Shopify to show our products on Google, YouTube, and partner sites, and to measure the results. This involves tags and cookies on our Site and sharing order information (such as order value and products purchased) with Google. We may also upload a hashed (scrambled) version of the email address, phone number, and/or name and address you gave us to Google’s Customer Match feature, so Google can show you relevant ads, measure our ads, or avoid showing you ads you don’t need. Google matches this information only against its own users and discards hashed data that does not match. You can read more about how Google uses your Personal Information here: https://policies.google.com/technologies/partner-sites.
- Amazon. We advertise our products on Amazon. We do not currently share our customer lists with Amazon for advertising.
How to opt out of behavioural advertising:
- Our site: use our “Your Privacy Choices” page: https://twraps.com/pages/ccpa-opt-out. Or email hello@twraps.com with the subject “Do Not Sell or Share” and the email address you shop with. We will remove you from customer lists we share with advertising partners going forward.
- Global Privacy Control: if your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of the sale or sharing of your Personal Information and targeted advertising for that browser.
- Google: https://myadcenter.google.com (or https://www.google.com/settings/ads)
- Facebook / Instagram: https://www.facebook.com/settings/?tab=ads
- Industry opt-outs: Digital Advertising Alliance at https://optout.aboutads.info and Network Advertising Initiative at http://optout.networkadvertising.org.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, keeping you up to date on new products, services, and offers, and showing and measuring advertising as described above.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
If you are in the EEA or the UK, we only use advertising cookies and share your information with advertising partners for personalized advertising when you have given your consent, for example through our cookie banner.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the “GDPR” and “California privacy rights” sections below.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. You may also object to, or withdraw your consent to, our use of your Personal Information for advertising at any time. If you would like to exercise these rights, please contact us at hello@twraps.com.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
California privacy rights (CCPA/CPRA)
If you are a resident of California, you have the right to:
- Know / access: ask what Personal Information we have collected about you, where we got it, why we use it, and who we disclose it to, and get a copy of it (including in a portable format).
- Delete: ask us to delete the Personal Information we have collected from you, subject to legal exceptions (for example, records we must keep for tax purposes).
- Correct: ask us to correct inaccurate Personal Information.
- Opt out of sale or sharing: tell us not to sell or share your Personal Information for cross-context behavioral advertising. Use our “Your Privacy Choices” page (https://twraps.com/pages/ccpa-opt-out), enable Global Privacy Control in your browser, or email hello@twraps.com.
- Limit the use of sensitive personal information: we do not use sensitive personal information for purposes that require us to offer this right.
- Non-discrimination: we will not deny you goods or services, charge you a different price, or give you a different level of service because you exercised any of these rights.
To exercise your rights to know, delete, or correct, please contact us at hello@twraps.com. We will need to verify your identity before responding, for example by asking you to confirm the email address and order details associated with your purchases. We will respond within the time required by law (generally 45 days).
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below. We may ask the agent for proof that you authorized them, and may ask you to verify your identity directly with us.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages. |
| _orig_referrer | Track landing pages. |
| _s | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
| _ga, ga* | Google Analytics: distinguishes visitors and sessions. |
Advertising
| Name | Function |
|---|---|
| _gcl_au, _gcl_aw | Google Ads: measures ad clicks and conversions. |
| IDE, test_cookie (set by Google on doubleclick.net) | Google advertising: ad delivery, measurement, and remarketing. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners (for example, customer lists we share in hashed form). To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. We do, however, honor Global Privacy Control (GPC) signals as described above.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will update the “Last updated” date at the top of this policy.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@twraps.com or by mail using the details provided below:
SILVERWIZ LLC D.B.A. TWRAPS, 1990 Olivera Rd, Ste C, Concord, CA 94520, United States
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.